This following document sets forth the Privacy Policy for the DojoHelper website, www.dojohelper.com.
DojoHelper is committed to providing you with the best possible customer service experience. DojoHelper is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Welcome to DojoHelper. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information through our website (https://dojohelper.com) and mobile/desktop applications (together, the “Service”). By accessing or using our Service, you agree to the practices described in this policy.
DojoHelper (operated by Oshiro Studios) is the operator of this Service.
If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, you can contact us at:
E-mail: [email protected]
We collect various categories of information, depending on how you use the Service:
Information you provide directly: Name, username, email address, contact details, profile information (e.g. dojo affiliation, belt rank), content you upload or post, feedback and support requests, payment/billing details.
Automatically collected information: Device identifiers, log data (IP, browser, pages visited), usage analytics, cookies, and similar technologies.
Third-party sources: Analytics providers, advertising networks, social media platforms, and payment processors.
We use your personal information to provide and improve the Service, manage your account, process payments, send notifications, provide support, analyze usage, enforce our Terms, comply with legal obligations, and (with your consent) send you marketing messages.
We may share your information with service providers, affiliates, business partners, or as required by law. We may also share de-identified or aggregated data. In the case of mergers, acquisitions, or reorganizations, your information may be transferred to the new entity.
We retain your personal data only as long as necessary to fulfill the purposes outlined here, including for legal and accounting obligations. When no longer needed, data will be securely deleted or anonymized.
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict processing, port your data, withdraw consent, or object to processing. To exercise these rights, contact us using the details above.
We use cookies and tracking technologies to personalize your experience and collect analytics. You can disable cookies in your browser, but this may affect functionality. Third-party analytics providers (e.g. Google Analytics) may collect usage data in line with their own policies.
We implement reasonable technical and organizational measures to protect your information. However, no method is 100% secure. If a breach occurs that may cause serious harm, we will notify affected users and regulators as required.
The Service is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect information from children. If you believe we have collected data from a child, contact us and we will delete it.
Your information may be transferred to and processed in other countries, including Australia. These countries may have different data protection laws. By using the Service, you consent to such transfers, and we will take reasonable steps to protect your data.
We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last updated” date. Significant changes may also be communicated via email or in-app notifications. Continued use of the Service after updates constitutes acceptance.
If you have concerns, please contact us. We will respond promptly. In Australia, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
The DojoHelper app may request access to your device’s location services when you use the automated check-in feature at associated dojos. Location data is used solely to verify your presence at a dojo and to record your attendance. This data is not used for continuous tracking, marketing, or profiling.
You can control location permissions at any time via your device settings. However, disabling location access may prevent automated check-in from functioning properly. Location data is processed securely and only retained as necessary to provide check-in records.
DojoHelper uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.
If for any reason you are not completely satisfied with your purchase we will give you a 15-day money-back guarantee from the time your subscription begins. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to subscriptions that have continued past the first month, or if any attempt has been made to avoid payment by altering your student data.